Commercial Fire Alarm Maintenance

Stay safe with professional fire alarm servicing and reliable 24/7 support.

Is your business or commercial building compliant with UK Fire Safety Law? With a competent specialist, you’ll keep your building and your people safe and legally compliant.

When it comes to fire alarm equipment, servicing and maintenance is every bit as important as the installation. And, as the business owner, it’s your legal obligation to implement fire alarm maintenance.

So if you’re after help from a reputable, accredited expert team, click the big button below!

You've Found Your Trusted Fire Alarm Experts!

Your fire alarm is your building’s life safety system, and as such you’ll want to make sure you’ve got a reliable team on hand to support you. Well, you’ve found us! 

At WFP, we understand that no two buildings are the same. Our customer base is pretty diverse and above are some of the biggest commercial sectors we cater to. We also work with a number of property and facilities management companies, helping them to fulfil their clients’ fire safety requirements.

As well as our years of experience catering to the needs of a diverse range of commercial customers, we’re BAFE SP203 accredited and are the highest rated fire safety professionals in our area. Continue down the page to learn more about fire alarm maintenance and how we’ll reward you when you choose us.

There are plenty of reasons why you’ve landed on this page today…maybe:

You've just bought, started renting or taken over the management of a premises which has a fire alarm needing a maintenance contract

You've been notified via the Fire Brigade or a Fire Risk Assessor that you are in breach of fire safety regulations and need six-monthly fire alarm maintenance in place

You're frustrated about experiencing poor service from your existing fire alarm maintenance provider and want the support of a REAL team

You're considering switching to another provider as you're approaching your renewal date and are seeking value for money

Or...you've been referred to us after hearing how you can benefit from consolidating your fire, security and electrical servicing with one provider

From our initial requirements - to put right some challenging historical problems when we moved in - through to regular maintenance, upgrades and occasional fault finding, I have always received a prompt, professional and proactive service. It is great to be able to work with a company with the technical knowledge and can-do attitude like WFP to enable us to focus on our core business.

- Paul Bleck, Managing Director at Bartech Marine Engineering

The 4 Stages of Your Fire Alarm Maintenance:

Check out the steps below to see what’s involved in keeping your fire alarm functional and healthy, so it is in the best state to keep your people safe and your premises legally compliant:

1

Brief & Survey: When you enquire, we’ll listen to your needs and requirements so we can gather the information we need to put together the best bespoke plan for you.

2

The Service: Your fire alarm maintenance is usually split into two visits per year – a major and a minor. (Your Fire Risk Assessment will stipulate if you require more services.)

3

Due Diligence: Following your visit, we’ll issue an engineer’s report (which can be used as a certificate of proof you’ve had a fire alarm service), which will detail any remedials needed.

4

Aftercare: Our maintenance packages come with free 24/7 telephone support as a standard. But don’t fret, we’ll head straight to you if we can’t fix something remotely.

Fire Alarm Maintenance Explained:

Legally, you’re obliged to have your fire alarm system serviced/maintained at least once every six months (check out the British Standards, specifically BS 5839-1: 2017 for more info).

With regular servicing by a competent and accredited specialist, you can be sure that your fire detection system is working in line with current regulatory standards (but if it’s not, we’ll fix it!) so it’ll be a life-saver when you need it most. 

That’s why a fire alarm is often referred to as a ‘life safety system’Your fire alarm service is usually split into a major (where 100% of the system is tested) and a minor (where part of the system is tested, typically one device per loop on the fire alarm)

Here’s a look at some of the things your engineer will look at: 

Control panel functions and visuals

Battery condition & radio signals (if wireless)

Your log book for evidence of weekly testing and any fault issues between services

Device functionality and responses including smoke and/or heat detectors and Manual Call Points (MCPs)

The connection between the fire alarm and the Alarm Receiving Centre (ARC) if you have monitoring, i.e. a key holder and/or Fire Brigade response

Plus...if you need help with understanding how to carry out your weekly fire alarm testing, your maintenance visit is the opportune time!

Fire alarm engineer using a smoke pole to test a smoke detector during fire alarm maintenance

Wondering what this is? It's a smoke pole, which simulates a puff of smoke used to test your out-of-reach smoke detectors - pretty cool, eh?

Looking for a Payment Plan? Just Ask!

With WFP, there’s no need to sacrifice safety and security if you’re facing budget limitations, or simply want an easier and more cost-effective way of managing your business’s finances.

You can lease your installation, allowing you to spread the upfront cost of that upgrade you hadn’t really planned for….

We even often pay monthly plans via Direct Debit for your ongoing maintenance and servicing subscription with us! You can also choose to freeze your cost, avoiding inflation, by signing up for a 3 or 5 year service contract.  

Keeping your premises safe and legally compliant can seem like a chore, but with us it’s super simple and the crucial checkbox that you’ll never need to sacrifice…

Choose Your Maintenance Package:

Each of the below packages represents a level of support. It’s simple: the higher the level of protection you choose, the more you’ll get for your money. Our maintenance experts can help you choose what’s best for your building’s needs:

Basic

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support

Basic +

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support
  • 15-minute training session
  • Free labour for call-outs (during working hours)
Popular

Premium

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support
  • 15-minute training session
  • Free labour for call-outs (during working hours)
  • Free parts for call-outs (excluding consumables)

Premium +

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support
  • 15-minute training session
  • Free labour for call-outs (during working hours)
  • Free parts for call-outs included (including consumables)
  • Free labour for out-of-hours call-outs

Have You Considered Alarm Monitoring?

Fire alarms are only useful if someone is around to hear them…so if you’re installing a fire detection system, it’s also worth asking yourself if you need to consider fire alarm monitoring.

This is an emergency response whereby you/designated key holders and the Fire Brigade (you can have key holders without the Fire Brigade) will be notified if the alarm goes off. 

This is super handy for overnight when no one is around and if your premises is left vacant for long periods, because if a fire happens then you’ll be able to act quickly to have it put out and save your valuables, because you’ll know about it!

Don't Fret About Invalidating Your Warranty...

If your current fire alarm maintenance provider is letting you down but you’re worried that switching could invalidate a warranty following a recent installation, pass that burden our way. 

At WFP, we offer secondary warranties on parts for fire alarm systems that weren’t originally installed by us. That means you can enjoy a better provider, a better product if you need something new, and a replacement if anything every goes wrong. Don’t settle for poor service, switch to a provider that will take care of you!

PLUS, if you’re a maintenance customer and need a system upgrade or a new fire alarm installed at a new site, we’ll not only provide you with a BAFE approved fire alarm design free of charge (worth £1,800-£2,500 depending on the size of your site), but you’ll also enjoy a 5-year parts-and-labour inclusive warranty for your installation!

Save Time & Money with a Spares Pack!

Sometimes during a maintenance visit, your engineer will identify that a device might need changing due to damage, wear-and-tear or age.

By having a spares pack on-site which are bespoke to your system, should this happen, the device (such as a detector, sounder or manual call point) can be quickly switched out without the need to wait or fork out for another attendance and the replacement part. A pretty ingenious idea!

You're in Safe Hands!

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LCA Fire Safety Solution of the Year 2019 Finalist Logo

We’re third-party certified for your peace of mind!

That means we’re regulated and inspected so you can trust that you’re getting the support you need from accredited specialists who consistently pass quality checks.

Looking after fire alarms and fire safety equipment is second nature to us. We’ve been shortlisted for national awards such as the London Construction Awards for our fire alarm installation projects, and as a member of the FIA, you can also trust that our team is thoroughly trained and up-to-date on all industry standards.

The All-in-One Safety Solution For Your Building:

Bring all your fire, security, CCTV and electrical needs under one roof with our comprehensive and tailored ‘All-in-One’ service. 

It’s smart and it’s simple! Here’s how you and your business will benefit:

Less Confusion

One number to call and one trusted team, whatever the problem

Time & Energy-Efficient

Get everything sorted together in one swift visit

Less Hassle

Cut out paperwork with just one contract and renewal for everything

Full Protection

Always stay safe and legally compliant too with everything fully covered

Best Value for Money

Monthly payment options and built-in discounts

Free 24/7 Support

Expert advice on the end of the phone, whenever you need it from our excellent Service and Technical teams

If you’d like to simplify your systems and reap the benefits, we should talk. Click the button below to send an enquiry and we’ll get back to you as soon as possible!

Areas We Cover:

We serve businesses and commercial buildings within Essex, London and the Home Counties, across East Anglia and the South East of England.

Based in Stock in Essex, we’re perfectly poised to help customers in a wide area, from Suffolk and Norfolk to Cambridgeshire, Hertfordshire and even Central London. 

If you’re a little further afield, try us anyway! You never know where we might go, so get in touch and find out if there’s a chance we could cover your location too. 

Request a Call Back!

Get in touch to book your survey or to talk about how we can help protect your business and your people. Whether you’re looking for a repair, an upgrade, or an entirely new installation or maintenance provider, chances are we’re the ones for you. Please fill in the form below and we’ll be in touch asap!