Commercial Intruder Alarm Maintenance

Optimise your security with professional servicing, maintenance and 24/7 support.

Looking for peace of mind and round-the-clock protection? You’ve come to the right place. Working with businesses across Essex, London and the South East, WFP Fire & Security is that peace of mind, and we want to help you next.

Get your security system serviced by a regulated, accredited company that always goes above and beyond to comply with industry standards. And with free 24-hour phone support, you’ll have all the access to technical advice that you need. 

Click the button to get started and set up your maintenance program with us.

Your Security Experts Are Here For You!

Whatever your situation and specifications, we’re here to help. There are many reasons why you’ve landed on us here today, perhaps you…

Have had a new intruder alarm installed and need regular inspections to keep your system healthy, prolong its life and optimise its efficiency?

Found your insurance provider requires you to submit an alarm servicing record?

Need regular servicing to be on-hand to ensure the connection between your alarm and the Alarm Receiving Centre (ARC) - if monitored for emergency and/or key holder response - remains intact, and that false alarms are investigated should they happen

Are you simply fed up with your current provider or wish to consolidate a multitude of your fire, security and electrical services under one provider?

I recently appointed WFP to maintain the site's security systems. I have been very impressed so far with the quality of service and the professional manner in which they operate. On the basis of what I have seen so far, I would recommend WFP to any potential customers looking for a service provider.

- Rob Byrne, Facilities Manager at Peri Ltd

The 4 Stages of Your Intruder Alarm Maintenance:

We admit it, we’re safety nerds here at WFP. And we’re not ashamed to say it, since it’s the thing that means we’ll take your security super seriously. You’ve worked hard to build that business, so let’s protect it properly and make sure your alarm systems don’t let you down at the more crucial moment.

Check out the steps below to see what’s involved in keeping your fire alarm functional and healthy, so it is in the best state to keep your people safe and your premises legally compliant:

1

Brief & Survey: When you enquire, we’ll listen to your needs and requirements so we can gather the information we need to put together the best bespoke plan for you.

2

The Service: Your burglar alarm service usually happens once a year, however if you have monitoring (i.e. emergency and/or key holder response), we will attend twice a year.

3

Due Diligence: Following your visit, we’ll issue an engineer’s report for your records to demonstrate your system is healthy or to outline if there are any remedials needed.

4

Aftercare: Our maintenance packages come with free 24/7 telephone support as a standard. But don’t fret, we’ll head straight to you if we can’t fix something remotely.

Intruder Alarm Maintenance Explained:

Keeping on top of maintenance is just as important as getting an intruder alarm system fitted in the first place. If it stops working but you don’t know about it, the “stuff” really could just hit the fan. 

The type of system you have will determine how often you need these check-ups. For instance, wireless systems require regular battery checks and changes to make sure you avoid leakage and damage to the whole device. 

If you’ve got a complex system, your maintenance visits are likely to be a more “intensive”, shall we say, too. The more devices you have set up, and the more intricate your system (with monitoring set-ups and the like), the longer the visits will be. 

During your visit, your WFP engineer will cover lots of different areas (see below), before getting a report outlining any recommendations, plus a shiny new certificate.

Investigating any false alarms since your last visit

Examining the entire system and all devices to identify any faults

Inspecting the robustness of cabling, batteries and power supplies

Evaluating any linked security systems, like CCTV or access control systems

Analysing the system’s compatibility with its specifications and industry standards

Testing remote signalling to the Alarm Receiving Centre (ARC) if you have monitoring set up

WFP Engineer on a ladder working on an intruder alarm

If you have monitoring with your intruder alarm which notifies the Police in the event of an activation, and your alarm system triggers 3 false calls within a 12-month rolling period, your Police URN will be revoked. This can then affect your insurance premium and cover. The best way to stay on top of this and avoid false alarms is by having a trusted team on-hand to regularly inspect your system and investigate any issues as soon as they arise.

Looking for a Payment Plan? Just Ask!

With WFP, there’s no need to sacrifice safety and security if you’re facing budget limitations, or simply want an easier and more cost-effective way of managing your business’s finances.

You can lease your installation, allowing you to spread the upfront cost of that upgrade you hadn’t really planned for….

We even often pay monthly plans via Direct Debit for your ongoing maintenance and servicing subscription with us! You can also choose to freeze your cost, avoiding inflation, by signing up for a 3 or 5 year service contract.  

Keeping your premises safe and legally compliant can seem like a chore, but with us it’s super simple and the crucial checkbox that you’ll never need to sacrifice…

Choose Your Maintenance Package:

Each of the below packages represents a level of support. It’s simple: the higher the level of protection you choose, the more you’ll get for your money. Our maintenance experts can help you choose what’s best for your building’s needs

Basic

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support

Basic +

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support
  • 15-minute training session
  • Free labour for call-outs (during working hours)
Popular

Premium

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support
  • 15-minute training session
  • Free labour for call-outs (during working hours)
  • Free parts for call-outs (excluding consumables)

Premium +

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support
  • 15-minute training session
  • Free labour for call-outs (during working hours)
  • Free parts for call-outs included (including consumables)
  • Free labour for out-of-hours call-outs

Choose from our Maintenance Packages

BasicBasic +PremiumPremium +
24/7 phone support24/7 phone support24/7 phone support24/7 phone support
Statutory maintenanceStatutory maintenanceStatutory maintenanceStatutory maintenance
Minimum no. of required visitsMinimum no. of required visitsMinimum no. of required visitsMinimum no. of required visits
XCost of parts (excluding consumables)Cost of parts (excluding consumables)Cost of permanent parts
XXOut-of-hours call-outsOut-of-hours call-outs
XXXCost of consumable parts

The all-in-one safety solution for your building

If you’ve looked at streamlining during the lockdown period, or at any time at all, you’ll probably want to know about our fire and safety solutions. 

It’s smart and it’s simple. 

Here’s how you and your business will benefit:

If you’d like to simplify your systems and reap the benefits, we should talk. Click the button below to send an enquiry and we’ll get back to you asap.

Have You Considered Alarm Monitoring?

Fire alarms are only useful if someone is around to hear them…so if you’re installing a fire detection system, it’s also worth asking yourself if you need to consider fire alarm monitoring.

This is an emergency response whereby you/designated key holders and the Fire Brigade (you can have key holders without the Fire Brigade) will be notified if the alarm goes off. 

This is super handy for overnight when no one is around and if your premises is left vacant for long periods, because if a fire happens then you’ll be able to act quickly to have it put out and save your valuables, because you’ll know about it!

Don't Fret About Invalidating Your Warranty...

If your current intruder/burglar alarm maintenance provider is letting you down but you’re worried that switching could invalidate a warranty following a recent installation, pass that burden our way. 

At WFP, we offer secondary warranties on parts for intruder alarm systems that weren’t originally installed by us. That means you can enjoy a better provider, a better product if you need something new, and a replacement if anything every goes wrong. Don’t settle for poor service, switch to a provider that will take care of you!

PLUS, if you’re a maintenance customer and need a system upgrade or a new burglar alarm installed at a new site, we’ll not only design it for you free of charge (worth £1,800-£2,500 depending on the size of your site), but you’ll also enjoy a 3-year parts-and-labour inclusive warranty for your installation!

Save Time & Money with a Spares Pack!

Sometimes during a maintenance visit, your engineer will identify that a device might need changing due to damage, wear-and-tear or age.

By having a spares pack on-site which are bespoke to your system, should this happen, the device (such as a detector, sounder or manual call point) can be quickly switched out without the need to wait or fork out for another attendance and the replacement part. A pretty ingenious idea!

You're in Safe Hands!

SSAIB CCTV Systems Logo
SSAIB Intruder Alarm with UKAS Accreditation Logo
Safe Contractor Logo
NICEIC Logo
Insurance Experts Logo

WFP Fire & Security is accredited by the Security Systems and Alarms Inspection Board (SSAIB). 

That means we’ve been audited by the leading certification body for security system services and come up trumps. In other words, you can trust us. We’ve got a fair few other accreditations to our name as well, so you can relax knowing full-well that you’ve got a team who knows what they’re doing.

When you choose WFP for your commercial business security solutions, you don’t just benefit from a product you can rely on, but from an ongoing relationship with people who have a vested interest in your security.

The All-in-One Safety Solution For Your Building:

Bring all your fire, security, CCTV and electrical needs under one roof with our comprehensive and tailored ‘All-in-One’ service. 

It’s smart and it’s simple! Here’s how you and your business will benefit:

Less Confusion

One number to call and one trusted team, whatever the problem

Time & Energy-Efficient

Get everything sorted together in one swift visit

Less Hassle

Cut out paperwork with just one contract and renewal for everything

Full Protection

Always stay safe and legally compliant too with everything fully covered

Best Value for Money

Monthly payment options and built-in discounts

Free 24/7 Support

Expert advice on the end of the phone, whenever you need it from our excellent Service and Technical teams

If you’d like to simplify your systems and reap the benefits, we should talk. Click the button below to send an enquiry and we’ll get back to you as soon as possible!

Areas We Cover:

We serve businesses and commercial buildings within Essex, London and the Home Counties, across East Anglia and the South East of England.

Based in Stock in Essex, we’re perfectly poised to help customers in a wide area, from Suffolk and Norfolk to Cambridgeshire, Hertfordshire and even Central London. 

If you’re a little further afield, try us anyway! You never know where we might go, so get in touch and find out if there’s a chance we could cover your location too. 

Request a Call Back!

Get in touch to book your survey or to talk about how we can help protect your business and your people. Whether you’re looking for a repair, an upgrade, or an entirely new installation or maintenance provider, chances are we’re the ones for you. Please fill in the form below and we’ll be in touch asap!