Commercial CCTV System Maintenance

Keep your CCTV working just as well as the day it was fitted with a comprehensive maintenance package.

It’s all very well and good getting a top of the range CCTV system installed, but if you don’t keep on top of maintenance, you could come to regret it. These machines are running all day every day, remember.

With top-to-toe maintenance and 24/7 technical support, you’ll hold onto your peace of mind round the clock and keep the people on your premises safer.

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How Can Your CCTV Experts Help You?

CCTV systems are one of those infrastructural measures most commercial buildings have in place. Some premises rely on them more than others. And like most things, you won’t think about it until it goes wrong and stops working.

That’s where maintenance and servicing comes in! Here’s a few reasons you might have sought us out for your CCTV maintenance today:

Are you running a large premises reliant on lots of CCTV cameras you require to be fully operational at all times?

Do you want to extend the life of your current cameras without having to replace them?

Is your playback looking a bit blurry and you want to bring it back to life without forking out on a new system?

Got faulty cameras and want a fix with annual servicing on the back of it so you can keep on top of it in future?

Or perhaps you're running several outdoor cameras that need regular servicing thanks to weather-wear?

Whether it’s a simple health check you need, an ongoing contract or more of an overhaul, you’ll ensure you’re getting the best out of your CCTV system all year round with a WFP maintenance plan.

Even if your current set-up wasn’t installed by us in the first place, we’re most definitely here to help.

WFP are a very professional company that care for their clients. We use them for servicing of our intruder alarm, fire alarm, CCTV, emergency lighting, and fire extinguishers. The work they carry out is of a high standard, and they are also great problem solvers, give friendly advice over the phone and will respond quickly if the need arises.

- David Wiles, Estates Manager at Tabor Academy

I have been very impressed so far with the quality of service and the professional manner in which they operate. On the basis of what I have seen so far, I would recommend WFP to any potential customers looking for a service provider.

- Rob Byrne, Facilities Manager at Peri Ltd

The 6 Stages of Your CCTV System Maintenance:

With this simple 6-step process, you’ll maximise safety, security and efficiency on your site, and make the most out of your investment of a CCTV system:

1

Get a site survey carried out to assess your building’s security needs.

2

Have a reliable, strategic CCTV system professionally installed by WFP.

3

Incorporate CCTV with your intruder alarm for added security.

4

Get your staff confident using the software or apps to access footage on-the-go and play back recordings.

5

Set up a maintenance package to maximise efficiency and service your system once a year.

6

Keep an eye on playback quality, speed and overall performance in-between services (we’re a phone call away if needed!)

CCTV System Maintenance Explained:

Servicing your CCTV system is just as important as the initial installation. During your regular maintenance visits, we’ll check and test loads of stuff and give you a certificate report to prove it:

Examine the robustness of cabling, batteries and power supplies

Check the quality of recorded footage in day and night modes​

Help you understand how to extract recorded data

Clean all lenses and check all seals on equipment​

Inspect equipment for wear and tear or damage

Ensure regular back-ups are happening

Person's hand holding a mobile phone with a CCTV app displaying the engineer who is looking into a CCTV camera in the background

With regular servicing, we’ll catch any faults, sort out repairs and make sure everything’s ship-shape and in perfect working order for your peace of mind...And if you’ve got fire and intruder alarm systems too, we can add them into the package to save you loads of time and money!

Choose Your Maintenance Package:

Each of the below packages represents a level of support. It’s simple: the higher the level of protection you choose, the more you’ll get for your money. Our maintenance experts can help you choose what’s best for your building’s needs:

Basic

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support

Basic +

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support
  • 15-minute training session
  • Free labour for call-outs (during working hours)
Popular

Premium

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support
  • 15-minute training session
  • Free labour for call-outs (during working hours)
  • Free parts for call-outs (excluding consumables)

Premium +

  • Statutory maintenance
  • Fire & security log book
  • Unlimited 24/7 phone support
  • 15-minute training session
  • Free labour for call-outs (during working hours)
  • Free parts for call-outs included (including consumables)
  • Free labour for out-of-hours call-outs

Choose from our Maintenance Packages

BasicBasic +PremiumPremium +
24/7 phone support24/7 phone support24/7 phone support24/7 phone support
Statutory maintenanceStatutory maintenanceStatutory maintenanceStatutory maintenance
Minimum no. of required visitsMinimum no. of required visitsMinimum no. of required visitsMinimum no. of required visits
XCost of parts (excluding consumables)Cost of parts (excluding consumables)Cost of permanent parts
XXOut-of-hours call-outsOut-of-hours call-outs
XXXCost of consumable parts

Don't Fret About Invalidating Your Warranty...

If your current maintenance provider is letting you down but you’re worried that switching could invalidate a warranty following a recent installation, pass that burden our way. 

At WFP, we offer secondary warranties for CCTV systems that weren’t originally installed by us. That means you can enjoy a better provider, a better product if you need something new, and a replacement if anything every goes wrong. Don’t settle for poor service, switch to a provider that will take care of you!

PLUS, if you’re a maintenance customer and need a system upgrade or a new system installed at a new site, we’ll not only design it for you free of charge (worth £1,800-£2,500 depending on the size of your site), but you’ll also enjoy a 3-year parts-and-labour inclusive warranty for your installation!

Save Time & Money with a Spares Pack!

Sometimes during a maintenance visit, your engineer will identify that a device might need changing due to damage, wear-and-tear or age.

By having a spares pack on-site which are bespoke to your system, should this happen, the device (such as a detector, sounder or manual call point) can be quickly switched out without the need to wait or fork out for another attendance and the replacement part. A pretty ingenious idea!

The all-in-one safety solution for your building

If you’ve looked at streamlining during the lockdown period, or at any time at all, you’ll probably want to know about our fire and safety solutions. 

It’s smart and it’s simple. 

Here’s how you and your business will benefit:

If you’d like to simplify your systems and reap the benefits, we should talk. Click the button below to send an enquiry and we’ll get back to you asap.

You're in Safe Hands!

SSAIB CCTV Systems Logo
Safe Contractor Logo
NICEIC Logo
Insurance Experts Logo

WFP Fire & Security is accredited by the Security Systems and Alarms Inspection Board (SSAIB). 

That means we’ve been audited by the leading certification body for security system services and come up trumps. In other words, you can trust us. We’ve got a fair few other accreditations to our name as well, so you can relax knowing full-well that you’ve got a team who knows what they’re doing.

When you choose WFP for your commercial business security solutions, you don’t just benefit from a product you can rely on, but from an ongoing relationship with people who have a vested interest in your security. We’ve got a few other accreditations and certifications to boot!

The All-in-One Safety Solution For Your Building:

Bring all your fire, security, CCTV and electrical needs under one roof with our comprehensive and tailored ‘All-in-One’ service. 

It’s smart and it’s simple! Here’s how you and your business will benefit:

Less Confusion

One number to call and one trusted team, whatever the problem

Time & Energy-Efficient

Get everything sorted together in one swift visit

Less Hassle

Cut out paperwork with just one contract and renewal for everything

Full Protection

Always stay safe and legally compliant too with everything fully covered

Best Value for Money

Monthly payment options and built-in discounts

Free 24/7 Support

Expert advice on the end of the phone, whenever you need it from our excellent Service and Technical teams

If you’d like to simplify your systems and reap the benefits, we should talk. Click the button below to send an enquiry and we’ll get back to you as soon as possible!

Areas We Cover:

We serve businesses and commercial buildings within Essex, London and the Home Counties, across East Anglia and the South East of England.

Based in Stock in Essex, we’re perfectly poised to help customers in a wide area, from Suffolk and Norfolk to Cambridgeshire, Hertfordshire and even Central London. 

If you’re a little further afield, try us anyway! You never know where we might go, so get in touch and find out if there’s a chance we could cover your location too. 

Request a Call Back!

Get in touch to book your survey or to talk about how we can help protect your business and your people. Whether you’re looking for a repair, an upgrade, or an entirely new installation or maintenance provider, chances are we’re the ones for you. Please fill in the form below and we’ll be in touch asap!