Customer Reviews & Testimonials

More than 90% of our customers stay with us year after year.

We like to think it’s because of the witty banter. 

They say it’s more about the bespoke service, reliable engineering and on-tap 24/7 support.

Either way, what we’re doing works and we’d love to make it work for you, too!

So, whether you’ve got a teeny tiny premises or multiple commercial premises, we’ll listed to your needs and create fire, security and electrical service package that suits you. 

Get in touch today or scroll down the page to see what people like you’ve had to say about us.

Video Testimonials

We serve customers in a variety of sectors, from retail stores and schools to offices and eateries. Hear from some of our loyal customers to find out how they have benefited from using WFP for their fire and security solutions.

"Professional, courteous service"

Complete review, testing and repair of the fire alarm system at our church premises. Brought up to current compliance standards. Engineers were friendly, courteous and professional and were willing to explain what they were doing. Administration (quotes, appointments, etc.) were very efficiently handled by friendly staff. Highly recommend.

Owen Jenkins, Director
Kingsmoor Christian Centre

"Very professional approach"

First-class customer service and delivery, would happily recommend WFP’s services…

Very professional approach and exceed our expectations in turn-around and delivery of the works at our offices.

Kevin Pogson, Managing Director
Double L Ltd

"Excellent service...would highly recommend"

Excellent service from Alan, Sam and the team. We had an EV charger fitted. Would highly recommend.

Dr Simon Assor, Dentist
The Dental Clinic Radlett

"Happily recommend WFP's services"

I work as a large block property manager in which WFP did the initial install of a fire alarm system to ensure current legislation compliance. Whilst I was not involved in this initial process, I have subsequently been dealing with a number of members of the team from Verity & Lisa, who are office based, Mark who works in new business, and one of the on-site technicians, Sam.

Throughout they have been excellent; information has been provided straight away without fuss or delay, and organising works has been stress-free.

Verity & Lisa have been great as a main contact in organising everything from the relevant information and staff attendance, and has massively helped out by moving her contractors around to allow me to have attendance on the day I urgently required at short notice.

I attended site to meet Mark and discuss additional areas we can work on and, once again, this was quickly arranged and was good to discuss what areas we needed, and how this could be completed by the same multi-skilled engineers to save money, time and ease.

And lastly, Sam, one of the engineers, was attending site for the initial service of the system. I met him on site to discuss the system and Sam was brilliant. He trained the site concierge on how to operate the system, what bits to look out for, and how to do the relevant testing to ensure confidence.

So far, the whole team has been brilliant and could not be faulted in any way. I look forward to working with them again in the future. Whilst my experience with them has been brief, so far I can safely say they have been the easiest and most pro-active in all of my dealings with fire/security contractors.

Joshua Williams, Property Manager
JFM Block & Estate Management

"Big thumbs up!"

WFP is highly professional and work diligently. Big thumbs up!

Henry Ritchotte, Owner
Residential Property

"Happily recommend WFP's services"

First-class customer service and delivery, would happily recommend WFP’s services.

Kevin Pogson, Managing Director
Double L Ltd

"So efficient, professional, polite and super friendly"

WFP have installed and been servicing our fire/smoke detectors for the past two years.

The girls on the Service Desk, Samantha and Elle, are always there to help/support you if needed. The engineers – Sam, George and Nic, just to name a few – are so efficient, professional, polite and super friendly.

Thank you guys for your support. 

It’s a pleasure to deal with you. Keep you the good work.

Marco Ballotta, Assistant Development Manager
FirstPort Limited

"Excellent company"

WFP quoted and replaced a large number of our detectors.

They were extremely professional from start to finish with excellent communication, and the contractor was a pleasure to have in the building – minimal disruption and they even adjusted the price afterwards as they hadn’t had to do everything they quoted for.

Very happy – highly recommend.

Elizabeth Edwards, Premises & Facilities Manager
Springfield Parish Council

"Experience from beginning to end has been outstanding"

After discussions with a number of potential suppliers, we selected WFP to install a wireless interlinked fire alarm system in the communal areas of our block of flats.

Right from the first phone call, they were a pleasure to deal with. Paul and I spent about 45 minutes discussing our requirements in detail, along with the pros and cons of the different systems on offer.

Over the course of the next couple of weeks, we agreed the details of the installation (panel placement, associated electrical works, etc.). Paul was very helpful and diligent throughout.

On the day of installation, George helped me to select the final location for the panel placement, taking into account both the regulatory requirements and the aesthetic impact on the hallway. 

We agreed an option which we were both happy with, and the installation went ahead very smoothly. He left us with a very neat installation, and left the hallway clean and tidy.

I would highly recommend WFP to anyone who is considering having a fire alarm system installed. They are very knowledgeable and helpful, and the customer experience from beginning to end has been outstanding. 

Alex Greg, Director
Residential Property

"Very responsive in urgent/emergency situations"

Exceptional customer service, really taking the time to get to know their clients and their needs, and very responsive in urgent/emergency situations.

Kate Burley, Facilities Manager
The Limes Community & Children’s Centre

"The whole process was seamless and excellent"

The whole process was seamless and excellent – Verity and her team are excellent in the Sales Office and the engineers were very polite, efficient and professional.

Couldn’t fault any of the process!

Shabir Jagani, Dentist
Bullsmoor Dental Surgery

"Brilliant from start to finish"

Many thanks for the installation of the EV chargers at our office. 

Alan was brilliant from start to finish, he has gone out of his way to get the EVBox working. 

He even found out a problem that EVBox didn’t know they had. Really pleased with every thing they have done!

Matt Ager, Managing Director
Soft Flow Water Softeners

"Gone above and beyond"

We had a nightmare with our last alarm company and since being taken over by WFP with had a first class service. 

Being a special school it’s hard to have an engineer here during normal hours. Your company has gone above and beyond to provide this service, and taken the needs of the school into account. Thanks again!

David Poulter, Facilities Manager
Ramsden Hall Academy

"Personal service and good quality, value for money work"

WFP has worked with me at Backhouse Solicitors since 2015 when we moved to Duke Street in Chelmsford and needed a new intruder alarm system. The old system was replaced with a much better one, and WFP also looked after our fire extinguisher and fire alarm maintenance for five years.

The team are always friendly and helpful, and we we received an excellent service during that time; so, when we moved to new, larger offices in 2020, we didn’t think twice about asking Paul and the team for help. We knew that WFP had opened an electrical division, which was great timing for us. Since buying our building, WFP have…wait for it:

– Tested and upgraded the building’s electrics

– Replaced the old lighting with new LED lights

– Upgraded all the heaters to modern, more efficient units

– Installed a complete Cat 6 data network

– Tested and commissioned the fire alarm system

– Arranged the fire safety report

– Replaced the fire extinguishers

– Installed a fantastic new intruder alarm that we can monitor remotely

– Last, but not least, installed an all-singing, all-dancing CCTV system

They understood what we needed in making sure the work was completed to a high standard. I would recommend that anyone needing electrical, fire or security work get in touch with WFP for a personal service and good quality, value for money work.

Ben Backhouse, Chief Financial Officer
Backhouse Solicitors

"Pleased with their communication from day one"

I received an advert type email from WFP and decided to give them ago. 

I was pleased with their communication from day one and they answered my queries they sent me quotes to which I agreed and they carried out the works to my satisfaction. 

They provided good customer service that used to be around. I found the admin team and engineers to be professional.

Felicia Adeyinka, Manager
Jack and Jill Nursery

"100% professional, approachable and friendly"

WFP Fire & Security have been amazing throughout the quotation process to install a common fire alarm in our apartment block. 

All of the team have been 100% professional, approachable and friendly. Any queries have received a prompt and efficient response. 

Thank you for providing such a great service.

Helen Jarvis, Leaseholder & Member of UK Cladding Group
High-Rise Building Resident

"Very knowledgeable of fire safety issues"

I started working with Paul on a number of high rise residential buildings and found him to be very knowledgeable of fire safety issues and would not hesitate to recommend him for any fire and security projects.

Simon Applegate, Technical Partner
TFT Consultants

"They do what they say they will"

Approachable, knowledgeable and committed people. 

They do just what they say they will and treat customers properly – very impressive.

David Bateman, Leaseholder & Member of UK Cladding Group
High-Rise Building Resident

"Fantastic quality work in the installation"

A great and helpful team who assisted us in the middle of the cladding crisis sweeping the nation. As lay people thrust into the fire safety world, WFP helped us each step of the way. 

All of the team are professional and approachable, with fantastic quality work in the installation (both the common areas and the wireless devices in apartments). 

Swift and responsive – even with the difficulty that comes with attempting to access 127 different apartments! 

Thank you for helping us!

Peter Tolson, Leaseholder
High-Rise Building Resident

"Responsive and well-organised"

My company have been using WFP Fire & Security for several years now. 

We are very happy with the service they provide, they are responsive and well organised. Highly recommend them.

Lesley West, Company Secretary
T Rippon Estates Limited

"Informative, friendly and really helpful"

Engineers that attended was informative, friendly and really helpful. 

They talked me through how to fix certain things and were responsive to questions & lovely customer service from the office side.

Jessie Sayce, Facilities Manager
The Limes Community & Children’s Centre

"Resolved the issue within hours"

Our alarm activated while we were away after which we had to leave the alarm inactive, which was of a concern. 

After contacting WFP’s service department they reacted immediately to help and resolved the issue within hours. 

A fantastic service; I would like to thank WFP and, in particular, to Barry Leeds your Technical Director.

Gerald Barnett, Owner
Private Resident

"We can now safety rely on WFP"

WFP are professional, helpful and provide a great service. 

I worked with WFP in 2014/15 and have been in contact over the years, finally in 2020 we secured a contract for our fire alarm and emergency lighting testing & maintenance, having secured the contract and knowing their speedy time response we can now safely rely on WFP to be involved in further works such as access control and intruder alarms.

Sam Petherbridge, Premises Manager
The King John School

"Great problem solvers and give friendly advice"

Tabor Academy has been engaged with WFP for the last 7 years. 

They are a very professional company that care for their clients. We use them for servicing of our intruder alarm, fire alarm, CCTV, emergency lighting, and fire extinguishers. 

The work they carry out is of a high standard and they are also great problem solvers and give friendly advice over the phone and will respond quickly if the need arises. 

I would not hesitate to recommend their services to other schools or organizations. A pleasure to do business with.

David Wiles, Estates Manager
Tabor Academy

"Very impressed with the quality of service"

I recently appointed WFP to maintain the site’s fire & security systems on a new prestige office and warehouse. 

I have been very impressed so far with the quality of service and the professional manner in which they operate. On the basis of what I have seen so far, I would recommend WFP to any potential customers looking for a service provider.

Rob Byrne, Facilities Manager
Peri Ltd

"WFP always exceed my expectations"

The communication from the office is always clear and precise, and nothing is ever too much trouble. 

The engineers are always a pleasure to deal with and are happy to fully explain any work which is being undertaken. 

Thank you, WFP.

Jacqui Goldring, Facilities and Operations Administrator
Contechs Consulting

"The call-out time is fantastic"

WFP Fire & Security offer good support and have a wide range of extensive knowledge about all products to suit the needs of a business. They have a quick response time to all queries and the call out time is fantastic.

Graham Rivers, Team Leader
Jump Street

"Always ensure we get the best price possible"

Been using WFP for years, very helpful and good customer relations to always ensure we get the best price possible.

Ridhae Sheikh, Administrator & HR Consultant
Beta Pharmaceuticals

"Exceeded all my expectations in terms of service and pricing"

The Team at WFP are amazing, super friendly, always willing to help and on the ball when it comes to diary management. As a property manager who manages a huge portfolio that is definitely super helpful to know the team will always remind me when service appointment are due.

Working with bigger Fire Security Companies as well, which is always a struggle, I can most definitely say WFP have exceeded all my expectations in terms of service and pricing.

Having worked with Samantha Cook and Victoria Law for the best part of 2 years it has been an absolute delight. Thank you to the entire team at WFP for all your hard and professional work. I can highly recommend them.

Janine Ford, Property Manager
Haus Block Management

"Always there when I need advice"

Amazing company, always go that extra mile to help. Paul is always there when I need advice or a solution to a problem. 

We have been using WFP for a few years now. They look after our fire alarm panel, emergency lighting, fire extinguishers and intruder alarm. Thank you so much.

Damian Spencer, Site Manager
Baddow Hall Infant & Junior School

"Always been reliable and customer based"

Having been a customer of WFP for four years, their service has always been reliable and customer based. 

During this time several fire alarm systems have been replaced, of which WFP maintained consultation of the projects from beginning to end, ensuring customer satisfaction.

Mark Harris, Site Manager
St Joseph’s College

"Prompt, professional and proactive service

From our initial requirements – to put right some challenging historical problems when we moved in – through to regular maintenance, upgrades and occasional fault finding, I have always received prompt, professional and proactive service. 

It is great to be able to work with a company with the technical knowledge and can-do attitude like WFP to enable us to focus on our core business.

Paul Bleck, Managing Director
Bartech Marine Engineering

"They always go the extra mile"

WFP currently looks after the health and safety of around 60 properties I manage, many of which have multiple services (fire alarm, emergency lights, etc.). 

I would not hesitate in recommending WFP to anyone looking for a health and safety provider. They always go the extra mile when carrying out the maintenance services.

Sarah McIntyre, Assistant Surveyor
Pelham Associates

"The project ran very smoothly"

CTS commend WFP and, in particular, the project Manager, Scott Wright, for the works recently completed at Condor House, St Paul’s Churchyard. 

The project to replace the entire fire alarm and public address systems had many challenges, the way WFP planned the works and then implemented the program meant that the project ran very smoothly. 

Any issues that arose during the project were addressed very quickly. Information was communicated concisely and promptly, disruption to the building occupiers was minimal; in fact, people hardly noticed the works. These large building fire alarm replacements are never easy, but Scott and WFP made it look so. We would recommend.

Steve Robins, Director
Combined Technical Solutions

"Would never go anywhere else"

WFP Fire & Safety are an amazing company that TPSM Ltd use and would highly recommend. 

Great customer service, brilliant products and professional support is always a treat! Would never go anywhere else.

Ray Belcher, Managing Director
TPSM Ltd

"Considerate, hardworking and competent"

I get a lot of engineers that come onto my site and it’s very rare that I come across anyone as good as Taylor. He’s a very considerate, hardworking and competent engineer. I wish there were more engineers like him.

Kelvin Smith, Site Manager
Orwell Park School

"Worked with courtesy and professionalism"

Can I say how impressed we are at Oak View School with regard to your engineers; when on site they have worked with courtesy and professionalism around staff and students.

Clive Turner, Premises Manager
Oak View School

"Above and beyond my expectations!"

The communication with the WFP office is brilliant and the engineers themselves are highly explanatory, and have gone above and beyond my expectations!

Lynne Leather, Operations Manager
APC Solutions UK

"We have made the right decision using WFP"

WFP came on site recently to upgrade our existing alarm system for our building after contact with our current maintainer confirmed they were closed due to the virus.

We had an old key entry intruder alarm system with no monitoring capabilities, which was still working well, however with the Covid lockdown in place and our staff working from home, we decided we needed the ability to have access to the intruder alarm remotely.

Rather than being called out during the lockdown period, we would be able to be notified of any alarm condition and re-set, set and disarm the alarm from an app.

Having designed a system to our specific requirements, the engineers turned up on time and with everything they required to do the job. 

They worked extremely quickly and efficiently, observing the correct social distancing guidelines. Once they were finished, they explained how to arm and disable the intruder alarm, and ran a series of tests.

Everything worked as it should, explanations given were helpful and precise. We are very happy with the new installation and know we have made the right decision using WFP. We would highly recommend their services.

Maria McDonough, Office Manager
DLA Computers

"Always come back to me without delay"

I am very happy with the service we receive from WFP. They are very consistent, reliable and always come back to me without delay with solutions to my problems. When I need someone on the end of the line to talk me through a problem, this is never a problem for them.

Wendy Evans, Facilities Manager
Visteon Engineering Services

"On time and under the budget"

We are pleased with the fire and security modification work that you carried out for us in our new extension at Laindon Park Primary, especially when you worked closely with our builders to deliver your part of the project on time and under the budget. We would be happy to recommend you to other schools.

Dawn Hodgson, Business Manager
Laindon Park Primary School

"Engineers that care"

Working with you and the wider WFP team has been nothing but fantastic. Knowing you have reliable, hardworking engineers that care is definitely a benefit and it shows from the moment you meet or speak with WFP staff. Thanks for all the support!

Andy Pay, Centre Manager
Knightswick Shopping Centre

"Happy to recommend"

WFP have serviced and maintained our fire detection and alarm system effectively and efficiently for some time now. Happy to recommend them.

Dave Collier, Operations Manager
St John’s Church

"Provided the best equipment for the job"

We were looking to upgrade our ageing CCTV system. As we have worked with WFP for several years with our fire system and have had an excellent service, we decided to consult with them for advice on our CCTV system. Once again I can only praise WFP for the service we have received.

We upgraded to an Avigilon system, which was very different to our original system and, being a computer based system, gave us much more flexibility than our old system, and was quite easy to learn.

The team at WFP spent time with the entire team to ensure that everyone was conversant with the new technology, and were extremely patient, even when we asked the most obvious questions! Since the system has been installed, our entire team has realised the benefits of the system and how easy it is to use, including reviewing footage, using image recognition and exporting footage. Even to the least technical minded person, this is simple to use.

Thank you to WFP for understanding our needs and provided the best equipment for the job. Would highly recommend.

Teresa Gottschalk, Operations Manager
The Meadows Shopping Centre

"Service is first-class"

WFP have been servicing Purleigh School for the past 10 years. Within those 10 years they have delivered a 5-star service in all areas from servicing equipment, receiving quotes to getting advice from the office staff. We now have them working in other schools within our academy as well.

Their out-of-hours service is first class, with a fast response to any fault. With WFP, you get more than your service agreement is worth; with them you will get value for money and peace of mind knowing you’re covered for any issue. All the staff are very friendly and specialise in all areas.

Karl Davis, Site Manager
Purleigh Primary School

"The 24/7 support line is great"

I approached WFP to see if they would like to put in a tender to service and maintain our systems throughout Essex. I was looking for one company who is certified to look after our fire and security systems, rather than have different contractors, as it just makes it all that simpler.

My initial thoughts were that all the staff were very professional, polite and knowledgeable. They provided us with best value, in terms of cost and service, and continue to do so. I am very impressed with WFP and the team. The 24/7 support line is great in case of any emergencies, and the service desk staff are very polite and really helpful.”

David Murdoch, Facilities Manager
Essex Wildlife Trust

The all-in-one safety solution for your building

If you’ve looked at streamlining during the lockdown period, or at any time at all, you’ll probably want to know about our fire and safety solutions. 

It’s smart and it’s simple. 

Here’s how you and your business will benefit:

If you’d like to simplify your systems and reap the benefits, we should talk. Click the button below to send an enquiry and we’ll get back to you asap.

Areas We Cover:

We serve businesses and commercial buildings within Essex, London and the Home Counties, across East Anglia and the South East of England.

Based in Stock in Essex, we’re perfectly poised to help customers in a wide area, from Suffolk and Norfolk to Cambridgeshire, Hertfordshire and even Central London. 

If you’re a little further afield, try us anyway! You never know where we might go, so get in touch and find out if there’s a chance we could cover your location too. 

Request a Call Back!

Get in touch to book your survey or to talk about how we can help protect your business and your people. Whether you’re looking for a repair, an upgrade, or an entirely new installation or maintenance provider, chances are we’re the ones for you. Please fill in the form below and we’ll be in touch asap!