Service Desk Administrator

Are you an operations and service superstar?

If you’re looking for a local, full-time role involving customer service, administration, and problem-solving within a trusted, dedicated team, then we want to hear from you.

As winners of the ‘Employer of the Year’ accolade at the FSB Awards 2018, and ‘Fire Protection Service of the Year’ at The Prestige Awards 2022, you’ll be joining a leading company within the fire and security sector, which focuses on providing outstanding service and reliable engineering solutions to customers within the commercial sector, as well as offering a fantastic arena of opportunity and development for employees. 

To apply, simply email us with your CV and a covering note as to why you think you’re right for the role.

You'll Love:

Communicating with customers

Engaging in a team environment

Learning something new each day

Organisation and providing solutions

Your Role in Brief:

Office based role in Stock, Essex

Full-time: Monday-Friday, 08:00-17:00

Permanent role, available for an immediate start

Salary starting at £21,674 (Depending on Experience)

Your Responsibilities Will Include:

Being reactive to incoming phone calls regarding call-outs, customer requests and other service-related topics

Liaising with engineers following jobs to help them manage their day, verify jobs and worksheets, and gather appropriate remedial information

Problem-solving issues for customers and your team and reacting efficiently to a fast-paced environment

Collating quotations for customers and liaising with appropriate team members or third parties to ensure it is technically accurate

Other ad hoc administrational duties

You'll Benefit From:

Training to equip you with the knowledge of our company processes and the confidence to excel

29 days' annual leave, including Bank Holidays - plus your birthday off!

Overtime available (may fall on a Saturday), for which time-and-a-half is paid

Access to our company break room (which includes a ping-pong table!)

Entry onto employee incentives, as well as ad hoc bonuses, and pension schemes

Joining company socials and team-building days

Free parking available on-site

Essential Skills You'll Have:

Attention to detail and high level of accuracy

You must be comfortable handling phone calls and talking directly to customers

A reliable, honest and professional attitude, which is reflective of the WFP ethos and the reason why our customers trust us

You must also have a valid UK driving licence and a car (our office is not near a station and is not easily accessible by foot or bus)

Experience working with Microsoft Office (primarily Work, Outlook and Excel), service/business management software and/or CRMs

Ideally, You'll Also Have:

A history of customer relationship management and/or data processing

Experience working in a team environment where communication is crucial

Why Join WFP?

We’re not one of those “fast growth” unicorn-type companies. We’re steadier and more sustainable than that. 

Despite two recessions and a pandemic, we’re still here, still thriving and growing, and there’s a chance you’re the one who’s going to make us even better, very soon! So, we’ll take good care of you. 

Not only do we train our people really well, but we’re also encouraging and understanding of a work/life balance, and we’ll celebrate all of your wins whilst helping you through any lows, too. 

You’ll be joining a team of people that operate like a family and talk to customers like loyal friends. If you’re driven, ambitious and a solid team player then you will find WFP a fantastic place to home your career.

Ready to join a team that’s got your back?

Three women smiling at the camera in WFP uniform

How to Apply...

Send us your CV and a few words about why you reckon you’re right for the role.

Thank you for reading and good luck!

Request a FREE Quote

Get in touch to book your survey or to talk about how we can help protect your business and your people. Whether you’re looking for a repair, an upgrade, or an entirely new installation or maintenance provider, chances are we’re the ones for you. Please fill in the form below and we’ll be in touch asap!

Areas We Cover:

We serve businesses and commercial buildings within Essex, London and the Home Counties, across East Anglia and the South East of England.

Based in Stock in Essex, we’re perfectly poised to help customers in a wide area, from Suffolk and Norfolk to Cambridgeshire, Hertfordshire and even Central London. 

If you’re a little further afield, try us anyway! You never know where we might go, so get in touch and find out if there’s a chance we could cover your location too.