Sales Administrator
Looking to kick-start your career in sales?
Where better to build your career than with an award-winning local team that’s dedicated to nurturing talent and offering an unbeatable service to their customers?!
WFP is a fire, security and electrical company based in Essex, and in the midst of a growth spurt.
Which is where you come in as our new Sales Administrator!
Joining our growing sales team, you will be communicating with customers and providing administrational support across our divisions to help us streamline our client on-boarding process.
You’ll become part of a team-focused company (who won ‘Employer of the Year’ in 2018 at the Federation of Small Businesses (FSB) Awards and ‘Fire Protection Service of the Year in 2022 at The Prestige Awards) that has a vested interest in helping you progress your career.
You will be building towards a full-fledged sales role, starting first by honing in on your sales skills and exposure, and offering administrational support. Ready to get going?
About You:
Strong interpersonal and customer service skills
Keen attention to detail and a pro at being organised
Enjoys the idea of working in a cohesive team environment
Fantastic business acumen with a motivated, sales-driven attitude
About the Role:
Salary starting at £23,000 (Dependent on Experience)
Permanent, full-time: Mon-Fri, 08:00-17:00
Sales administration in the B2B sector
Office-based role in Stock, Essex
You'll Benefit From:
Training to equip you with the knowledge of our company processes, and the confidence to excel in service and administration
Company pension scheme (after 3 months), plus discretionary team bonuses
Access to our company break room (which includes a ping pong table!)
29 days' annual leave, including Bank Holidays
Joining company socials & team-building days
Free parking available on-site
Essentials We're Looking For:
Education level equivalent to A Level or above
Excellent written and verbal communication skills
Proficient knowledge of administrative record-keeping
Strong ability to follow instruction and work in a team environment
High level of organisation, attention to detail and ability to multi-task
Comfortable and confident handling phone calls and talking directly to customers
IT literate with experience of Microsoft applications such as Outlook, Word and Excel
Proven experience within sales/customer service/customer relationship management, ideally within the B2B sector
Valid UK driving licence and a car (our office is not near a station, and is not easily accessible by foot or bus!)
Demonstrate a reliable, honest and professional attitude, which is reflective of the WFP ethos and the reason why our customers trust us
Your Key Responsibilities Will Include:
Be the first point of contact for organic leads, taking the initial phone calls and responding to web form enquiries to gather the necessary contact information and qualify the lead.
Maintaining and updating sales enquiries and customer records as necessary.
Assisting the appropriate salesperson at site visits and/or in communicating with customers to gather the information needed to collate quotations.
Expediting orders to the internal team where necessary; providing briefs, approved quotations/purchase orders to the Service Desk and/or Project Manager.
Seeking upsell opportunities with customers to increase the number of services across the business our clients use us for.
Directing feedback from customers to the relevant departments, and requesting reviews following new customer job completions.
Taking part in sales team and marketing brainstorms, and contributing to marketing strategy and implementation where appropriate, such as social media.
Supporting the sales department within the Fire & Security, and Electrical, divisions with other administrative tasks, as and when needed.
Building on your own sales career with on-hand mentoring support!
It's Your Time to Shine!
How to Apply...
You’ll be joining a team of people that operate like a family and talk to customers like loyal friends. If you’re driven, ambitious and a solid team player then you will find WFP a fantastic place to start your career!
Ready to apply and kick-start your high-flying sales career?
Please send your CV and cover letter for the attention of Verity Stone to Careers@w-fp.co.uk. And good luck!
Graduates are welcome.
