Electrical Contracts Manager
Are you an electrician looking to step into management with a company that prides themselves on offering a true support network to both our employees and our customers?
Our company culture is incredibly important to us, as is the growth of our electrical division, which is in need of a masterful project manager looking to harness our expectations within customer service to deliver five-star-review-worthy electrical work – be it testing, remedials or installations.
You’ll be joining a wider team, already established within the fire and security industry, and led by our Head of Electrical; all of whom we can safely say will have your back and mentor you to help you achieve your best.
This is a skill-set hire, but above all, an attitude hire. At WFP, we’re each other’s chosen family, so finding and investing in someone who is driven, talented and ready for a challenge is crucial for us. For the right person, they will be as protective over their flourishing career, but looking to swap the “big company” culture for the more person-centric, small business culture.
If this sounds like you, read on!
You'll Love:
Problem-solving and presenting fool-proof solutions
Delivering electrical work to the highest standard
Engaging in a high-spirited, team environment
Continual professional development
Offering real customer service
Your Role in Brief:
Full-time: Mon-Fri, 08:00-17:00
Permanent role, starting as soon as you can
Salary £43k-£50k (Depending on Experience)
Involves contract management and client liaising
Based in Stock, Essex (when you're not at site visits)
You'll Be Responsible For:
Managing our EICR programme to ensure works (including testing and remedials) are carried out to our exceptional standards
Engaging with clients from job acquisition to completion of works and beyond, being a reliable point of contact for the customer for future works and obtaining feedback for quality assurance
Monitoring and auditing the quality of work for engineers and sub-contractors, offering training/mentorship, and delegating any escalated issues to the Head of Electrical
Using our Business Management Software, Clik, to refer to quotations, jobs, invoices and customer profiles to ascertain the information needed in order to execute and monitor all jobs and projects
Act as a stand-in for the Head of Electrical where needed, covering work such as customer quotations, in their absence, such as annual leave
Training aspiring electricians within the business and auditing their work (as well as sub-contractors), supporting where necessary on more complex jobs
Reporting to the Head of Electrical and assisting the wider team where necessary to ensure a smooth-sailing customer experience throughout
Supporting the Head of Electrical in maintaining our NICEIC membership and any other relevant accreditations necessary to build the division
Gathering, evaluating and informing on customer feedback/reviews to build the division's reputation and efficiency
Staying up-to-date with relevant news, trends, technology, legislation and standards within the electrical sector
Being prepared to provide practical support for team members and customers, should it be required
You'll Benefit From:
Training to equip you with the knowledge of our company processes and the confidence to excel
Suitable company vehicle (provided after successful probation)
Entry to our pension scheme (after three months)
29 days' annual leave, including Bank Holidays
Company phone and work laptop/tablet
Socials & team-building days
Free on-site parking
Skills & Characteristics We're Looking For:
Strong interpersonal and communication skills, both written and spoken, as building relationships and focusing on customer service is key
Experience working with Microsoft Office (primarily Word, Outlook and Excel), service/business management software and/or CRMs
A reliable, honest and professional attitude, which is reflective of the WFP ethos and the reason why our customers trust us
Someone who is open for a challenge, and has a welcome attitude towards both problem-solving and teamwork
Good objection handling skills and a laser focus on results
Attention to detail and high level of accuracy
Must-Haves Include:
As driving to customers for site surveys and meetings is a big part of this role, a valid UK driving licence is required
Good working knowledge of the BSEN regulations relating to electrical disciplines, such as BS 7671
C&G 2391-52 (or equivalent) for Electrical Testing
18th Edition Regs and City & Guilds qualifications
NVQ Level 3
Ideally, You'll Also Have:
Training in First Aid
JIB status as an approved electrician
Completed an electrical apprenticeship
Computer-Aided Design (CAD) experience
Experience with electrical design software, such as ElectricalOM
Previous management experience of an electrical function within a company
Experience working with End Users within the commercial sector and/or contractors
Why Join WFP?
We’re not one of those “fast growth” unicorn-type companies. We’re steadier and more sustainable than that.
Despite two recessions and a pandemic, we’re still here, still thriving and growing, and there’s a chance you’re the one who’s going to make us even better, very soon! So, we’ll take good care of you.
Not only do we train our people really well, but we’re also encouraging and understanding of a work/life balance, and we’ll celebrate all of your wins whilst helping you through any lows, too.
You’ll be joining a team of people that operate like a family and talk to customers like loyal friends. If you’re driven, ambitious and a solid team player then you will find WFP a fantastic place to home your career.
Ready to join a team that’s got your back?
How to Apply...
Send us your CV and a few words about why you reckon you’re right for the role.
Thank you for reading and good luck! (Kermits need not apply…)
Request a FREE Quote
Get in touch to book your survey or to talk about how we can help protect your business and your people. Whether you’re looking for a repair, an upgrade, or an entirely new installation or maintenance provider, chances are we’re the ones for you. Please fill in the form below and we’ll be in touch asap!
Areas We Cover:
We serve businesses and commercial buildings within Essex, London and the Home Counties, across East Anglia and the South East of England.
Based in Stock in Essex, we’re perfectly poised to help customers in a wide area, from Suffolk and Norfolk to Cambridgeshire, Hertfordshire and even Central London.
If you’re a little further afield, try us anyway! You never know where we might go, so get in touch and find out if there’s a chance we could cover your location too.
